Title: Business Analyst
Salary Range: $65,463 - $79,902
Location: City Hall - 1 Municipal Drive, Fishers, IN 46038
Job Type: Full Time
Work Schedule: Monday - Friday, 8:30 AM - 4:30 PM (In-person attendance required)
Department: BSG

Description

The City of Fishers, IN embraces a data-driven culture where City stakeholders strive to constantly improve performance and deliver the best services to citizens. The City is looking for a self-driven, inquisitive, and passionate team member who enjoys collaborative problem-solving using a variety of technical, analytical, and research skills. This individual will work with a diverse group of stakeholders to identify problems and generate solutions that improve City operations and maximize the effective use of City resources. This individual serves as a valuable resource to City staff and will help guide departments in implementing ambitious yet realistic solutions. A strong background in process improvement is essential, as this role will lead and support initiatives focused on optimizing workflows, increasing efficiency, and fostering a culture of continuous improvement across City departments. This role requires in-person attendance.

Examples of Duties

• Acting as project manager, project coordinator, or project analyst for special and strategic initiatives.
• Producing and translating high-level business needs into specific and concise processes.
• Creation of project documentation to include user manuals, training deliverables, and business requirements.
• Tracking the success of newly implemented solutions and refinement based on measurable and/or defined outcomes.
• Collaborating with stakeholders throughout the city to gain a thorough understanding of their operations and collaboratively identifying opportunities for improvement.
• Leading process improvement initiatives by analyzing existing workflows, identifying inefficiencies, and recommending actionable solutions.
• Articulate and document proposed solutions with underlying analysis and data to support recommendations.
• Working closely with City staff to implement proposed solutions and empower users to independently manage them.
• Independently manage multiple initiatives and support in a timely manner.
• Communicate with 3rd party vendors and partners to address technical questions, issues, and requests.
• Creating and maintaining reports and visualizations from multiple data sources using complex queries.

Minimum Qualifications

• Bachelor's Degree from an accredited university required. Masters' Degree a plus;
• Demonstrated experience in process improvement, including identifying, analyzing, and optimizing business processes to enhance organizational effectiveness;
• Experience and/or relevant coursework in business process improvement, business intelligence, public administration, change management and/or major analytical or research studies required;
• Lean Six Sigma, CAPM, and/or PMP certification a plus;
• Requires valid driver's license and ability to be insured to drive a city vehicle;
• Experience managing complex projects involving multiple stakeholders required;
• Ability to quickly learn new technical skills and support software such as financial management systems, human resources systems, asset management systems, etc. required;
• Ability to communicate highly technical aspects of projects to a non-technical audience required;
• Ability to collaborate with diverse groups of internal and external stakeholders required;
• High computer literacy and proficiency with Microsoft Office required;
• Ability to work both independently and as part of a team in an agile environment required;
• Excellent and effective verbal and written communication skills with the ability to engage diverse audiences required;
• This role requires in-person attendance.